3-Day Return Policy
Customer satisfaction is important to us.
Returns are accepted only under specific conditions.
Eligible Returns
✔ Product damaged during courier delivery
✔ Wrong item delivered
Return Time
Request within:
3 calendar days after delivery.
Required Proof
- Unboxing video
- Photos of parcel
- Photos of damaged item
Claims without sufficient evidence may not be approved.
Free Return Shipping
Gilgit Gem Stone will pay return shipping only if:
- Wrong item was sent by us
- Item was damaged during courier transit
Returns Not Accepted
We do not accept returns for:
- Change of mind
- Ordered by mistake
- Color difference due to screen settings
- Natural inclusions
- Minor size variations
- Customer changed preference
- Used items
- Opened packaging where applicable
- Custom products
Refund Processing
After inspection:
- Replacement
- Store Credit
- Refund (if applicable)
Processing may take 5–10 business days after approval.